Support for the people of Medway

Universal Credit

Do you need help making a new Universal Credit claim?

Citizens Advice Medway Credit Cards.gifIf so, we at Citizens Advice Medway can support you as you navigate the process for making a new claim for Universal Credit. Whether you are looking for assistance with opening an account or receiving your first full payment, we have you covered.

Our team of trained advisors can help you with:

  • Setting up your Universal Credit account,
  • Completing your “to-do” list for your new claim,
  • Verifying your identity,
  • & ensuring you’re providing the correct evidence to the Job Centre.

And, if you’re not sure what help you need – we can help with that too! Just reach out to our team and we will let you know how we can best support you.

You can connect with our Help to Claim Service for free by calling 0800 144 8444 between 8:00 am and 6:00 pm Monday to Friday. An interpreting service is available.

Additionally, if you’re a local organisation that works with individuals who need similar help making a Universal Credit claim, we can work with your organisation too! Please reach out to Lorraine Strong using the form below for more information on how you can signpost and/or refer people for this service.

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