Support for the people of Medway

Local Welfare Provision (LWP)

What is the LWP?

The Local Welfare Provision (LWP) is here to help people in Medway who can't afford essentials and are in crisis, including:

  • Food
  • Toiletries (e.g. toilet roll, soap, feminine hygiene products)
  • Bills (e.g. emergency heating top-ups, electricity)
  • White goods (e.g. a fridge or microwave)
  • Clothing

How it works

Do you need help with money or essentials?

The Local Welfare Provision (LWP) is available to people in exceptional emergencies and those in crisis.

We will look at your application, and all the options available to you, before we consider giving you the grant. The criteria are restricted with the funding fixed for the current financial year.

What is a "crisis"?

A crisis might be:

  • No access to essential items such as food, heating and clothes
  • Domestic abuse, neglect and harm
  • A flood, fire or gas explosion
  • Low income poverty, and not being able to pay for food, gas/electric

Who is the LWP for?

  • low income individuals/families struggling to afford food and other essential items due to a crisis
  • help people to establish themselves in the community following a stay in institutional or residential care, or to remain in the community rather than enter institutional or residential care
  • ease exceptional pressures on families e.g. the breakdown of a relationship (especially involving domestic violence), onset of a disability/caring responsibility, or a calamity such as fire or flooding
  • help people setting up home as part of a resettlement programme

For access to the LWP, you:

  • must have lived in Medway for at least 12 months, not counting stays in prison or hospital.
  • must be able to show us evidence that you do not have enough money to buy food, gas or electricity and/or essential household items for yourself or your household
The Application Process

All applications must be made via the online form on the 'Apply Now' page. If you can't access the form, you can call our office and we will complete the form with you over the phone. Alternatively, someone else can complete the form on your behalf, such as a friend, family member, or support worker.

After the online form is completed, your application will be reviewed and you will be contacted by our office within 24 hours (Monday to Friday only).

When you are contacted by our office, you will be asked additional questions to help us determine if your application can be deemed successful. You may be told that your application has been unsuccessful based on your application form. All applicants will need to undergo a money advice assessment. If your application is unsuccessful, you will still be given advice on other options to help you manage your crisis.

Evidence Needed

When we contact you to discuss your application, we may ask to see evidence of your crisis and proof that all other avenues of support have been explored. 

Some of the evidence we will need to see depends on the type of assistance you've requested from the fund. 

This could include:

  • pictures of your gas or electric meters, displaying how much credit you have 
  • proof of your address
  • hospital discharge papers
  • proof of domestic abuse
If your application is unsuccessful

Applications are not automatically successful. Your application may be rejected if you apply for something which is not covered by the Local Welfare Provision (LWP).

The fund can not be used for :

  • Any costs which are normally met by state support (e.g. topping up your rent can be met by Housing Benefit or Universal Credit)
  • Tenancy deposits / advance rent payments
  • Repairs of electrical equipment
  • Holidays
  • Installation fees (phone, internet, etc.)
  • Mobile phones (including charges, top-ups, etc.)
  • Debts
  • Vehicle expenses
  • TV License
  • Costs associated with care provision
  • Household repair costs

If your application is unsuccessful, we will discuss other options with you to see how we may be able to help.

If your application is successful

If your application is deemed successful at the end of the assessment process, we will contact you to tell you:

  • the type of award you will receive
  • how and when your award will be provided to you

These can change greatly depending on the type of award and this will be discussed when you're notified that you've been successful. For example, if you've been awarded white goods then we will need to schedule a date and time when a home delivery can be made.

Please be aware that we are restricted on how much we can spend on each type of award. For example, if you are successfully awarded a bed, there is a limit on how much we can spend on buying the bed for you. Some items will be second hand.

If you have already applied for the Local Welfare Provision (LWP), been told that your application was unsuccessful and you need more help, then please contact us.

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