Medway Citizens Advice

Advice for Medway

Citizens Advice Medway is a registered charity that offers free, independent and impartial advice to the whole of Medway on a range of issues including Housing, Welfare Benefits, Employment, Debt, Family Law and many others.

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Hot Topics

Staff Training & Lift Maintenance
21st February 2017

National Consumer Week 2016
29th November 2016

Stop Loan Sharks Campaign
8th November 2016

Research & Campaigns

As well as helping people to solve their problems, Citizens Advice aims to improve the policies and practices that affect people’s lives. We do this try and prevent these problems happening again.

To do this, we have a dedicated Research and Campaigns team at Citizens Advice Medway. They collect evidence of the causes of people’s problems which is then used to raise awareness and challenge the people and policies responsible.

We focus on issues that impact a lot of people in the area and which keep happening to people, but everybody’s problem is considered as a possible Research and Campaigns issue. Since we collect evidence on issues that are present at local and national levels, we work on some campaigns that affect our local residents and others that affect the national population.

Our three main local campaigns at the moment are:

  1. Housing and homelessness
  2. Mental health services and support
  3. Digital inclusion

These campaigns are some of the biggest issues affecting the clients who come through our doors. We also run shorter campaigns throughout the year and take part in national events with other organisations, for instance Big Energy Saving Week and Scams Awareness Month. We have also conducted a Financial Debt Survey across Medway in the hopes of determining why people borrow and the problems this can cause.

All of our volunteers inform their clients about our R&C team. Everybody at Citizens Advice Medway is encouraged to participate and help the public in this way.

If you would like to let us know about a problem you think is affecting people in Medway, contact the Research and Campaigns team. You can do this by sending an email to report@cabmedwayadvice.org.uk or by calling 01634 383760 and asking to speak to a member of the team.

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  • Staff Training & Lift Maintenance

    21st February 2017

    Please be aware that our office will be closed on 2nd & 3rd March due to staff training. Our office will be open again on Monday 6th March. The landlord of our building has arranged for essential maintenance work to be carried out on the lift in our building starting on Thursday 2nd March. It is expected that the work will continue for 2-4 days though some of the work will take place during the weekend. This means that our lift might not be working when our office re-opens on Monday 6th March. As our office is located on the 3rd floor, anyone requiring a lift to access our office will be unable to do so while the maintenance work is being carried out. Our staff will be unable to assist anyone getting up or down the stairs. We're sorry for any problems this may cause. Remember, you can access our self-help information website www.citizensadvice.org.uk. ...

  • National Consumer Week 2016

    National Consumer Week 2016

    29th November 2016

    Buying Electrical Goods #SwitchedOn Electrical goods cover everything from tumble dryers to mobile phones and drones. Knowing your rights and understanding product safety will help you make informed choices when buying electrical goods. Find out more about our campaign here. Before...

  • Stop Loan Sharks Campaign

    Stop Loan Sharks Campaign

    8th November 2016

    Citizens Advice Medway has teamed up with the Illegal Money Lending Team (IMLT) once again. Using proceeds of crime taken from convicted illegal money lenders, the IMLT has issued funding to various organisations to run individual campaigns aimed at helping to raise awareness of the pitfalls...

  • Big Energy Saving Week 2016

    Big Energy Saving Week 2016

    2nd November 2016

    Big Energy Saving Week (31 October - 6 November) is a national campaign run by Citizens Advice, Energy Saving Trust (EST) and the Department for Business, Energy and Industrial Strategy (BEIS). The campaign aims to help people to cut their energy costs by following a three-step rule - check,...

  • Policing in Kent 2017-2021: Autumn 2016 Survey

    20th October 2016

    As the Police and Crime Commissioner for Kent & Medway, Matthew Scott has issued a survey so members of the public can assist with creating the Police and Crime Plan. This sets out the strategic priorities for Kent Police. The existing plan which can be viewed at...

  • 'Individuality' Launched to Tackle Hate Crime - Press Release

    'Individuality' Launched to Tackle Hate Crime - Press Release

    19th October 2016

    ‘INDIVIDUALITY LAUNCHED TO TACKLE HATE CRIME’ MEDWAY, UNITED KINGDOM Citizens Advice Medway has launched its new project to tackle Hate Crime across Kent and Medway. ‘Individuality’ which is being launched in partnership with the Police and Crime Commissioner, Matthew Scott, will raise...

  • Evidence on Personal Independence Payments

    Evidence on Personal Independence Payments

    27th September 2016

    Citizens Advice has published its latest evidence on Personal Independence Payments (PIP). PIP is a benefit that people can claim to help with additional living costs if they have an illness, disability or mental health condition. The benefit is awarded based on the impact these health...

  • Scam Citizens Advice Calls - Press Release

    Scam Citizens Advice Calls - Press Release

    5th September 2016

    ‘SCAM PHONE CALLS DO NOT REPRESENT CITIZENS ADVICE’ MEDWAY, UNITED KINGDOM Citizens Advice Medway has discovered that people are receiving unsolicited phone calls from a mobile number claiming to represent Citizens Advice. The mobile number 07902473954 has been telephoning people at...

  • Maternity Rights - Press Release

    Maternity Rights - Press Release

    24th August 2016

    ‘KNOW YOUR MATERNITY RIGHTS’ MEDWAY, UNITED KINGDOM CITIZENS ADVICE is publishing new advice to ensure that people know their maternity rights at work. Citizens Advice is keen to ensure that everybody is aware of their maternity rights in order to prevent employers taking advantage of...

  • Scams Awareness Month

    Scams Awareness Month

    15th July 2016

    This July is Scams Awareness Month 2016. We’re encouraging everyone to take the following three steps to tackle scams and protect themselves and others: GET advice from the Citizens Advice Consumer Helpline by calling 03454 04 05 06, who can provide advice and pass details on to ...

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Citizens Advice Medway

3rd Floor Kingsley House
37-39 Balmoral Road
Gillingham
Kent
ME7 4PF

Telephone: 01634 383760
Fax: 01634 383767
Email: info@cabmedwayadvice.org.uk

Medway Citizens Advice map

Charity registration number 1115644 | VAT registration number 824 2147 52 | Registered number 5568569 England & Wales.
Citizens Advice Medway is authorised and regulated by the Financial Conduct Authority (FRN: 617661).