Medway Citizens Advice

Advice for Medway

Citizens Advice Medway is a registered charity that offers free, independent and impartial advice to the whole of Medway on a range of issues including Housing, Welfare Benefits, Employment, Debt, Family Law and many others.

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Research & Campaigns

As well as helping people to solve their problems, Citizens Advice aims to improve the policies and practices that affect people’s lives. We do this try and prevent these problems happening again.

To do this, we have a dedicated Research and Campaigns team at Citizens Advice Medway. They collect evidence of the causes of people’s problems which is then used to raise awareness and challenge the people and policies responsible.

We focus on issues that impact a lot of people in the area and which keep happening to people, but everybody’s problem is considered as a possible Research and Campaigns issue. Since we collect evidence on issues that are present at local and national levels, we work on some campaigns that affect our local residents and others that affect the national population.

Our three main local campaigns at the moment are:

  1. Housing and homelessness
  2. Mental health services and support
  3. Digital inclusion

These campaigns are some of the biggest issues affecting the clients who come through our doors. We also run shorter campaigns throughout the year and take part in national events with other organisations, for instance Big Energy Saving Week and Scams Awareness Month. We have also conducted a Financial Debt Survey across Medway in the hopes of determining why people borrow and the problems this can cause.

All of our volunteers inform their clients about our R&C team. Everybody at Citizens Advice Medway is encouraged to participate and help the public in this way.

If you would like to let us know about a problem you think is affecting people in Medway, contact the Research and Campaigns team. You can do this by sending an email to report@cabmedwayadvice.org.uk or by calling 01634 383760 and asking to speak to a member of the team.

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  • Taylor Review a first step towards a fairer jobs market says Citizens Advice

    Taylor Review a first step towards a fairer jobs market says Citizens Advice

    14th July 2017

    National Citizens Advice says that the Matthew Taylor review of modern employment practices includes many proposals which would help people currently at the sharp end of insecure work but says that enhanced rights and protections will require more effective enforcement. Research by the national charity has previously revealed problems experienced by people in insecure work, including around the scale and impact of bogus self-employment and one-way flexibility. Last year Citizens Advice helped 200,000 people with 340,000 issues relating to issues they were having at work. Citizens Advice Chief Executive, Gillian Guy, said: “This review is a decent first step towards a fairer jobs market. “Tackling issues such as employment status and one way flexibility could make a huge difference to people currently struggling at the sharp end of insecure work. But to make any proposed improvements a reality the government must ensure effective enforcement. “As it stands responsibility for...

  • Citizens Advice calls for Universal Credit rollout to be paused

    Citizens Advice calls for Universal Credit rollout to be paused

    10th July 2017

    The rollout of Universal Credit should be paused until significant problems with it are fixed, says national Citizens Advice. In a major new report - Delivering on Universal Credit - the charity reveals that the requirement to wait for six weeks to receive any payment means people face serious...

  • Medway Dementia Action Alliance - Press Release

    Medway Dementia Action Alliance - Press Release

    3rd April 2017

    ‘MEDWAY PROJECT WILL CONTINUE TO STRIVE FOR DEMENTIA FRIENDLY SOCIETY, THANKS TO FUNDING’ A project aimed at increasing awareness of dementia and battling the stigma of the disease will continue, thanks to funding secured by Citizens Advice Medway and Healthwatch Medway. Medway Dementia...

  • National Consumer Week 2016

    National Consumer Week 2016

    29th November 2016

    Buying Electrical Goods #SwitchedOn Electrical goods cover everything from tumble dryers to mobile phones and drones. Knowing your rights and understanding product safety will help you make informed choices when buying electrical goods. Find out more about our campaign here. Before...

  • Stop Loan Sharks Campaign

    Stop Loan Sharks Campaign

    8th November 2016

    Citizens Advice Medway has teamed up with the Illegal Money Lending Team (IMLT) once again. Using proceeds of crime taken from convicted illegal money lenders, the IMLT has issued funding to various organisations to run individual campaigns aimed at helping to raise awareness of the pitfalls...

  • Big Energy Saving Week 2016

    Big Energy Saving Week 2016

    2nd November 2016

    Big Energy Saving Week (31 October - 6 November) is a national campaign run by Citizens Advice, Energy Saving Trust (EST) and the Department for Business, Energy and Industrial Strategy (BEIS). The campaign aims to help people to cut their energy costs by following a three-step rule - check,...

  • Policing in Kent 2017-2021: Autumn 2016 Survey

    20th October 2016

    As the Police and Crime Commissioner for Kent & Medway, Matthew Scott has issued a survey so members of the public can assist with creating the Police and Crime Plan. This sets out the strategic priorities for Kent Police. The existing plan which can be viewed at...

  • 'Individuality' Launched to Tackle Hate Crime - Press Release

    'Individuality' Launched to Tackle Hate Crime - Press Release

    19th October 2016

    ‘INDIVIDUALITY LAUNCHED TO TACKLE HATE CRIME’ MEDWAY, UNITED KINGDOM Citizens Advice Medway has launched its new project to tackle Hate Crime across Kent and Medway. ‘Individuality’ which is being launched in partnership with the Police and Crime Commissioner, Matthew Scott, will raise...

  • Evidence on Personal Independence Payments

    Evidence on Personal Independence Payments

    27th September 2016

    Citizens Advice has published its latest evidence on Personal Independence Payments (PIP). PIP is a benefit that people can claim to help with additional living costs if they have an illness, disability or mental health condition. The benefit is awarded based on the impact these health...

  • Scam Citizens Advice Calls - Press Release

    Scam Citizens Advice Calls - Press Release

    5th September 2016

    ‘SCAM PHONE CALLS DO NOT REPRESENT CITIZENS ADVICE’ MEDWAY, UNITED KINGDOM Citizens Advice Medway has discovered that people are receiving unsolicited phone calls from a mobile number claiming to represent Citizens Advice. The mobile number 07902473954 has been telephoning people at...

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Citizens Advice Medway

3rd Floor Kingsley House
37-39 Balmoral Road
Gillingham
Kent
ME7 4PF

Telephone: 01634 383760
Fax: 01634 383767
Email: info@cabmedwayadvice.org.uk

Medway Citizens Advice map

Charity registration number 1115644 | VAT registration number 824 2147 52 | Registered number 5568569 England & Wales.
Citizens Advice Medway is authorised and regulated by the Financial Conduct Authority (FRN: 617661).