Medway Citizens Advice

Advice for Medway

Citizens Advice Medway is a registered charity that offers free, independent and impartial advice to the whole of Medway on a range of issues including Housing, Welfare Benefits, Employment, Debt, Family Law and many others.

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Research & Campaigns

As well as helping people to solve their problems, Citizens Advice aims to improve the policies and practices that affect people’s lives. We do this try and prevent these problems happening again.

To do this, we have a dedicated Research and Campaigns team at Citizens Advice Medway. They collect evidence of the causes of people’s problems which is then used to raise awareness and challenge the people and policies responsible.

We focus on issues that impact a lot of people in the area and which keep happening to people, but everybody’s problem is considered as a possible Research and Campaigns issue. Since we collect evidence on issues that are present at local and national levels, we work on some campaigns that affect our local residents and others that affect the national population.

Our three main local campaigns at the moment are:

  1. Housing and homelessness
  2. Mental health services and support
  3. Digital inclusion

These campaigns are some of the biggest issues affecting the clients who come through our doors. We also run shorter campaigns throughout the year and take part in national events with other organisations, for instance Big Energy Saving Week and Scams Awareness Month. We have also conducted a Financial Debt Survey across Medway in the hopes of determining why people borrow and the problems this can cause.

All of our volunteers inform their clients about our R&C team. Everybody at Citizens Advice Medway is encouraged to participate and help the public in this way.

If you would like to let us know about a problem you think is affecting people in Medway, contact the Research and Campaigns team. You can do this by sending an email to or by calling 01634 383760 and asking to speak to a member of the team.

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  • Press Release - Telecoms Service Issues

    Press Release - Telecoms Service Issues

    26th January 2018

    26 January 2018 Citizens Advice calls on government to strengthen voice of telecoms consumers as new poll shows majority face service issues. Six out of 10 broadband consumers experienced slow service or had their connection stop working entirely in the last year, disrupting the ability of some consumers to work or study (24%), pay bills or online bank (16%), or connect with friends and family (21%), new polling from Citizens Advice has found. This latest polling builds on previous research from Citizens Advice that shows consumers face more problems in the mobile and broadband markets than other essential markets like energy and water. With over a third of people saying they feel government does not take into account the interests of ordinary service users about mobile and broadband issues, Citizens Advice is calling on government to strengthen the voice of consumers in these markets by establishing a telecoms consumer advocate in the upcoming Consumer Green Paper. This would...

  • Press Release - Future Energy goes out of business

    Press Release - Future Energy goes out of business

    25th January 2018

    25 January 2018 Citizens Advice has reassured customers of Future Energy that their energy supply will continue despite the firm going out of business, and said that a new supplier will be arranged by Ofgem. The national charity is urging customers not to switch suppliers at this stage, as...

  • Christmas Debt Does Not Make For Festive Cheer - Press Release

    Christmas Debt Does Not Make For Festive Cheer - Press Release

    14th December 2017

    Citizens Advice Medway is warning people against getting into debt to pay for Christmas. The Advice charity is warning people not to rely too heavily on credit to get through the festive period, but recommends making presents and focusing on low cost Christmas events. Dan McDonald, Chief...

  • New Medway Local Welfare Scheme

    29th August 2017

    The Medway Local Welfare Scheme is now being delivered by Imago Community. Previously operated by West Kent Extra, the scheme is designed to help vulnerable people in Medway who have a crisis and need urgent financial support. This may be following an emergency, disaster or unforeseen...

  • Taylor Review a first step towards a fairer jobs market says Citizens Advice

    Taylor Review a first step towards a fairer jobs market says Citizens Advice

    14th July 2017

    National Citizens Advice says that the Matthew Taylor review of modern employment practices includes many proposals which would help people currently at the sharp end of insecure work but says that enhanced rights and protections will require more effective enforcement. Research by the national...

  • Citizens Advice calls for Universal Credit rollout to be paused

    Citizens Advice calls for Universal Credit rollout to be paused

    10th July 2017

    The rollout of Universal Credit should be paused until significant problems with it are fixed, says national Citizens Advice. In a major new report - Delivering on Universal Credit - the charity reveals that the requirement to wait for six weeks to receive any payment means people face serious...

  • Medway Dementia Action Alliance - Press Release

    Medway Dementia Action Alliance - Press Release

    3rd April 2017

    ‘MEDWAY PROJECT WILL CONTINUE TO STRIVE FOR DEMENTIA FRIENDLY SOCIETY, THANKS TO FUNDING’ A project aimed at increasing awareness of dementia and battling the stigma of the disease will continue, thanks to funding secured by Citizens Advice Medway and Healthwatch Medway. Medway Dementia...

  • National Consumer Week 2016

    National Consumer Week 2016

    29th November 2016

    Buying Electrical Goods #SwitchedOn Electrical goods cover everything from tumble dryers to mobile phones and drones. Knowing your rights and understanding product safety will help you make informed choices when buying electrical goods. Find out more about our campaign here. Before...

  • Stop Loan Sharks Campaign

    Stop Loan Sharks Campaign

    8th November 2016

    Citizens Advice Medway has teamed up with the Illegal Money Lending Team (IMLT) once again. Using proceeds of crime taken from convicted illegal money lenders, the IMLT has issued funding to various organisations to run individual campaigns aimed at helping to raise awareness of the pitfalls...

  • Big Energy Saving Week 2016

    Big Energy Saving Week 2016

    2nd November 2016

    Big Energy Saving Week (31 October - 6 November) is a national campaign run by Citizens Advice, Energy Saving Trust (EST) and the Department for Business, Energy and Industrial Strategy (BEIS). The campaign aims to help people to cut their energy costs by following a three-step rule - check,...

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Citizens Advice Medway

3rd Floor Kingsley House
37-39 Balmoral Road

Telephone: 01634 383760
Fax: 01634 383767

Medway Citizens Advice map

Charity registration number 1115644 | VAT registration number 824 2147 52 | Registered number 5568569 England & Wales.
Citizens Advice Medway is authorised and regulated by the Financial Conduct Authority (FRN: 617661).