Medway Citizens Advice

Advice for Medway

Citizens Advice Medway is a registered charity that offers free, independent and impartial advice to the whole of Medway on a range of issues including Housing, Welfare Benefits, Employment, Debt, Family Law and many others.

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Research & Campaigns

As well as helping people to solve their problems, Citizens Advice aims to improve the policies and practices that affect people’s lives. We do this try and prevent these problems happening again.

To do this, we have a dedicated Research and Campaigns team at Citizens Advice Medway. They collect evidence of the causes of people’s problems which is then used to raise awareness and challenge the people and policies responsible.

We focus on issues that impact a lot of people in the area and which keep happening to people, but everybody’s problem is considered as a possible Research and Campaigns issue. Since we collect evidence on issues that are present at local and national levels, we work on some campaigns that affect our local residents and others that affect the national population.

Our three main local campaigns at the moment are:

  1. Housing and homelessness
  2. Mental health services and support
  3. Digital inclusion

These campaigns are some of the biggest issues affecting the clients who come through our doors. We also run shorter campaigns throughout the year and take part in national events with other organisations, for instance Big Energy Saving Week and Scams Awareness Month. We have also conducted a Financial Debt Survey across Medway in the hopes of determining why people borrow and the problems this can cause.

All of our volunteers inform their clients about our R&C team. Everybody at Citizens Advice Medway is encouraged to participate and help the public in this way.

If you would like to let us know about a problem you think is affecting people in Medway, contact the Research and Campaigns team. You can do this by sending an email to report@cabmedwayadvice.org.uk or by calling 01634 383760 and asking to speak to a member of the team.

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  • Evidence on Personal Independence Payments

    Evidence on Personal Independence Payments

    27th September 2016

    Citizens Advice has published its latest evidence on Personal Independence Payments (PIP). PIP is a benefit that people can claim to help with additional living costs if they have an illness, disability or mental health condition. The benefit is awarded based on the impact these health problems have on the claimant’s everyday life. The statistics and case studies presented in the report suggest that the system has definitely improved, with better communication from the Department for Work and Pensions and reduced waiting times while applications are processed. These were serious causes for concern in the past and so the improvement is welcome. However, Citizens Advice’s clients are still having issues that need to be addressed. Claimants are often asked to travel long distances to inaccessible assessment centres, journeys which their health conditions may make difficult or impossible to reach. Furthermore claimants and care professionals alike can be unclear about...

  • Scam Citizens Advice Calls - Press Release

    Scam Citizens Advice Calls - Press Release

    5th September 2016

    ‘SCAM PHONE CALLS DO NOT REPRESENT CITIZENS ADVICE’ MEDWAY, UNITED KINGDOM Citizens Advice Medway has discovered that people are receiving unsolicited phone calls from a mobile number claiming to represent Citizens Advice. The mobile number 07902473954 has been telephoning people at...

  • Maternity Rights - Press Release

    Maternity Rights - Press Release

    24th August 2016

    ‘KNOW YOUR MATERNITY RIGHTS’ MEDWAY, UNITED KINGDOM CITIZENS ADVICE is publishing new advice to ensure that people know their maternity rights at work. Citizens Advice is keen to ensure that everybody is aware of their maternity rights in order to prevent employers taking advantage of...

  • Scams Awareness Month

    Scams Awareness Month

    15th July 2016

    This July is Scams Awareness Month 2016. We’re encouraging everyone to take the following three steps to tackle scams and protect themselves and others: GET advice from the Citizens Advice Consumer Helpline by calling 03454 04 05 06, who can provide advice and pass details on to ...

  • EU Referendum - Press Release

    EU Referendum - Press Release

    28th June 2016

    ‘WORRIED ABOUT HOW YOU’LL BE AFFECTED BY BREXIT? CITIZENS ADVICE MEDWAY IS HERE TO HELP’ MEDWAY, UNITED KINGDOM Last Thursday the people of the UK voted to leave the EU. Over the weekend, and for many weeks and months to come, much will be said about the next steps for Britain and how...

  • Living in Medway Survey Results

    Living in Medway Survey Results

    28th April 2016

    Citizens Advice Medway ran a survey from December 2015 to April 2016 entitled ‘Living in Medway’. We wanted to hear from people living, working and studying in Medway about their biggest concerns and where they think life in Medway needs to be improved. The main conclusions we have drawn are...

  • Hate Crime Survey

    20th April 2016

    What are hate incidents and hate crimes? Hate incidents and hate crime are acts of violence or hostility, directed at particular people because of who they are or who someone thinks they are. For example, you may have been verbally abused by someone in the street because you’re disabled or...

  • Post in the Digital Age

    Post in the Digital Age

    8th March 2016

    Post in the Digital Age - Research by national Citizens Advice into what it means for Consumers. From drone deliveries, 3D printing to the sharing economy, the options for sending and receiving goods on the horizon seem endless, and the more unconventional the better. But what are the chances...

  • Survey: Living in Medway

    7th March 2016

    Citizens Advice Medway would like to hear from you about the biggest issues affecting Medway locally. The survey, called Living in Medway, only takes 5 minutes to complete and is completely anonymous. Click here to take the survey online (or you can also request paper copies from us...

  • Christmas Tips

    14th December 2015

    Christmas can be a wonderful time... but it can also be a challenging one financially. We've put together a list of top tips to help you to be a clever Christmas consumer over the last two weeks before Christmas. 15th December - Be smart about your Christmas Cards. 16th December - Don't leave...

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Citizens Advice Medway

3rd Floor Kingsley House
37-39 Balmoral Road
Gillingham
Kent
ME7 4PF

Telephone: 01634 383760
Fax: 01634 383767
Email: info@cabmedwayadvice.org.uk

Medway Citizens Advice map

Charity registration number 1115644 | VAT registration number 824 2147 52 | Registered number 5568569 England & Wales.
Citizens Advice Medway is authorised and regulated by the Financial Conduct Authority (FRN: 617661).