Medway Citizens Advice

Advice for Medway

Citizens Advice Medway is a registered charity that offers free, independent and impartial advice to the whole of Medway on a range of issues including Housing, Welfare Benefits, Employment, Debt, Family Law and many others.

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Research & Campaigns

As well as helping people to solve their problems, Citizens Advice aims to improve the policies and practices that affect people’s lives. We do this try and prevent these problems happening again.

To do this, we have a dedicated Research and Campaigns team at Citizens Advice Medway. They collect evidence of the causes of people’s problems which is then used to raise awareness and challenge the people and policies responsible.

We focus on issues that impact a lot of people in the area and which keep happening to people, but everybody’s problem is considered as a possible Research and Campaigns issue. Since we collect evidence on issues that are present at local and national levels, we work on some campaigns that affect our local residents and others that affect the national population.

Our three main local campaigns at the moment are:

  1. Housing and homelessness
  2. Mental health services and support
  3. Digital inclusion

These campaigns are some of the biggest issues affecting the clients who come through our doors. We also run shorter campaigns throughout the year and take part in national events with other organisations, for instance Big Energy Saving Week and Scams Awareness Month. We have also conducted a Financial Debt Survey across Medway in the hopes of determining why people borrow and the problems this can cause.

All of our volunteers inform their clients about our R&C team. Everybody at Citizens Advice Medway is encouraged to participate and help the public in this way.

If you would like to let us know about a problem you think is affecting people in Medway, contact the Research and Campaigns team. You can do this by sending an email to report@cabmedwayadvice.org.uk or by calling 01634 383760 and asking to speak to a member of the team.

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  • EU Referendum - Press Release

    EU Referendum - Press Release

    28th June 2016

    ‘WORRIED ABOUT HOW YOU’LL BE AFFECTED BY BREXIT? CITIZENS ADVICE MEDWAY IS HERE TO HELP’ MEDWAY, UNITED KINGDOM Last Thursday the people of the UK voted to leave the EU. Over the weekend, and for many weeks and months to come, much will be said about the next steps for Britain and how those steps will affect you. Citizens Advice Medway’s Chief Executive Officer, Dan McDonald, was keen to stress that the process would be a gradual one: "Of course, it is highly likely that some laws will change in the future but this will not be an immediate process. For now, everything will stay the same. "If you’re an EU citizen living in the UK, your rights to live, work or get benefits won’t change unless the government passes new laws. If you’re a UK citizen living in the EU or travelling to the EU, your rights won’t change yet either. "You don’t need to take any action now. Changes to the law will be announced before they happen, so you’ll have time to prepare if you’re affected. ...

  • Living in Medway Survey Results

    Living in Medway Survey Results

    28th April 2016

    Citizens Advice Medway ran a survey from December 2015 to April 2016 entitled ‘Living in Medway’. We wanted to hear from people living, working and studying in Medway about their biggest concerns and where they think life in Medway needs to be improved. The main conclusions we have drawn are...

  • Hate Crime Survey

    20th April 2016

    What are hate incidents and hate crimes? Hate incidents and hate crime are acts of violence or hostility, directed at particular people because of who they are or who someone thinks they are. For example, you may have been verbally abused by someone in the street because you’re disabled or...

  • Post in the Digital Age

    Post in the Digital Age

    8th March 2016

    Post in the Digital Age - Research by national Citizens Advice into what it means for Consumers. From drone deliveries, 3D printing to the sharing economy, the options for sending and receiving goods on the horizon seem endless, and the more unconventional the better. But what are the chances...

  • Survey: Living in Medway

    7th March 2016

    Citizens Advice Medway would like to hear from you about the biggest issues affecting Medway locally. The survey, called Living in Medway, only takes 5 minutes to complete and is completely anonymous. Click here to take the survey online (or you can also request paper copies from us...

  • Christmas Tips

    14th December 2015

    Christmas can be a wonderful time... but it can also be a challenging one financially. We've put together a list of top tips to help you to be a clever Christmas consumer over the last two weeks before Christmas. 15th December - Be smart about your Christmas Cards. 16th December - Don't leave...

  • Big Energy Saving Week 2015

    Big Energy Saving Week 2015

    26th October 2015

    Medway Power Watch: Helping you to save energy and save money. Citizens Advice Medway is pleased to announce a new project called Medway Power Watch. The project is being launched as part of Big Energy Saving Week 2015 and aims to help people in Medway to save money on their energy bills...

  • Scams Awareness Month 2015

    Scams Awareness Month 2015

    3rd July 2015

    Scams Awareness Month 2015: July 2015 is Scams Awareness Month. Citizens Advice and a number of other organisations, such as Action Fraud and Age UK, are working together with the public to raise awareness of scams and help the people who have fallen victim to them. If you or someone you know...

  • Settled and Safe - A renter's right:

    Settled and Safe - A renter's right:

    20th February 2015

    Settled and Safe - A renter's right: Citizens Advice is running a campaign in England throughout 2015 aimed at improving the private rented sector. Help us end retaliatory eviction The government has tabled amendments to the Deregulation Bill which will see an end to retaliatory evictions....

  • Fundraising from Galaxy Hot Chocolate

    Fundraising from Galaxy Hot Chocolate

    9th January 2015

    Fundraising from Galaxy Hot Chocolate: We are currently looking for additional funding to help us provide a much needed Outreach service for clients with mental health issues. Our local hospital, Medway Maritime, will be closing their acute patients beds in May 2015. Currently, in-patients are...

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Citizens Advice Medway

3rd Floor Kingsley House
37-39 Balmoral Road
Gillingham
Kent
ME7 4PF

Telephone: 01634 383760
Fax: 01634 383767
Email: info@cabmedwayadvice.org.uk

Medway Citizens Advice map

Charity registration number 1115644 | VAT registration number 824 2147 52 | Registered number 5568569 England & Wales.
Citizens Advice Medway is authorised and regulated by the Financial Conduct Authority (FRN: 617661).