Citizens Advice Medway is a registered charity that offers free, independent and impartial advice to the whole of Medway on a range of issues including Housing, Welfare Benefits, Employment, Debt, Family Law and many others.
As well as helping people to solve their problems, Citizens Advice aims to improve the policies and practices that affect people’s lives. We do this try and prevent these problems happening again.
To do this, we have a dedicated Research and Campaigns team at Citizens Advice Medway. They collect evidence of the causes of people’s problems which is then used to raise awareness and challenge the people and policies responsible.
We focus on issues that impact a lot of people in the area and which keep happening to people, but everybody’s problem is considered as a possible Research and Campaigns issue. Since we collect evidence on issues that are present at local and national levels, we work on some campaigns that affect our local residents and others that affect the national population.
Our three main local campaigns at the moment are:
These campaigns are some of the biggest issues affecting the clients who come through our doors. We also run shorter campaigns throughout the year and take part in national events with other organisations, for instance Big Energy Saving Week and Scams Awareness Month. We have also conducted a Financial Debt Survey across Medway in the hopes of determining why people borrow and the problems this can cause.
All of our volunteers inform their clients about our R&C team. Everybody at Citizens Advice Medway is encouraged to participate and help the public in this way.
If you would like to let us know about a problem you think is affecting people in Medway, contact the Research and Campaigns team. You can do this by sending an email to firstname.lastname@example.org or by calling 01634 383760 and asking to speak to a member of the team.
8th November 2016
Citizens Advice Medway has teamed up with the Illegal Money Lending Team (IMLT) once again. Using proceeds of crime taken from convicted illegal money lenders, the IMLT has issued funding to various organisations to run individual campaigns aimed at helping to raise awareness of the pitfalls of using a Loan Shark and encourage those who already use Loan Sharks to seek help. The urge to take on debt over the festive season can be tempting, so Citizens Advice Medway is campaigning about the risks of using high-interest loans and illegal money lenders as a quick fix for debt and other financial issues. We want people to know what the risks are with these loan sharks, what alternatives there are for managing their finances, and how they can avoid being exploited. Our campaign runs until February 2017 as Christmas makes this a vital period to offer help to those under financial stress that may decide to seek out a Loan Shark. As part of the campaign we'll be:...
2nd November 2016
Big Energy Saving Week (31 October - 6 November) is a national campaign run by Citizens Advice, Energy Saving Trust (EST) and the Department for Business, Energy and Industrial Strategy (BEIS). The campaign aims to help people to cut their energy costs by following a three-step rule - check,...
20th October 2016
As the Police and Crime Commissioner for Kent & Medway, Matthew Scott has issued a survey so members of the public can assist with creating the Police and Crime Plan. This sets out the strategic priorities for Kent Police. The existing plan which can be viewed at...
19th October 2016
‘INDIVIDUALITY LAUNCHED TO TACKLE HATE CRIME’ MEDWAY, UNITED KINGDOM Citizens Advice Medway has launched its new project to tackle Hate Crime across Kent and Medway. ‘Individuality’ which is being launched in partnership with the Police and Crime Commissioner, Matthew Scott, will raise...
27th September 2016
Citizens Advice has published its latest evidence on Personal Independence Payments (PIP). PIP is a benefit that people can claim to help with additional living costs if they have an illness, disability or mental health condition. The benefit is awarded based on the impact these health...
5th September 2016
‘SCAM PHONE CALLS DO NOT REPRESENT CITIZENS ADVICE’ MEDWAY, UNITED KINGDOM Citizens Advice Medway has discovered that people are receiving unsolicited phone calls from a mobile number claiming to represent Citizens Advice. The mobile number 07902473954 has been telephoning people at...
24th August 2016
‘KNOW YOUR MATERNITY RIGHTS’ MEDWAY, UNITED KINGDOM CITIZENS ADVICE is publishing new advice to ensure that people know their maternity rights at work. Citizens Advice is keen to ensure that everybody is aware of their maternity rights in order to prevent employers taking advantage of...
15th July 2016
This July is Scams Awareness Month 2016. We’re encouraging everyone to take the following three steps to tackle scams and protect themselves and others: GET advice from the Citizens Advice Consumer Helpline by calling 03454 04 05 06, who can provide advice and pass details on to ...
28th June 2016
‘WORRIED ABOUT HOW YOU’LL BE AFFECTED BY BREXIT? CITIZENS ADVICE MEDWAY IS HERE TO HELP’ MEDWAY, UNITED KINGDOM Last Thursday the people of the UK voted to leave the EU. Over the weekend, and for many weeks and months to come, much will be said about the next steps for Britain and how...
28th April 2016
Citizens Advice Medway ran a survey from December 2015 to April 2016 entitled ‘Living in Medway’. We wanted to hear from people living, working and studying in Medway about their biggest concerns and where they think life in Medway needs to be improved. The main conclusions we have drawn are...
3rd Floor Kingsley House
37-39 Balmoral Road
Telephone: 01634 383760
Fax: 01634 383767
Charity registration number 1115644 | VAT registration number 824 2147 52 | Registered number 5568569 England & Wales.
Citizens Advice Medway is authorised and regulated by the Financial Conduct Authority (FRN: 617661).