Citizens Advice Medway is a registered charity that offers free, independent and impartial advice to the whole of Medway on a range of issues including Housing, Welfare Benefits, Employment, Debt, Family Law and many others.
An Initial Check is always the first step. Our service requires everyone to go through a brief initial interview called an Initial Check. Essentially a "triage" system, we will do what we can to resolve your issue there and then so you don't need to come back. This allows us to assist many people on a daily basis with a wide range of issues. If you need more in-depth assistance for a matter that can't be resolved during the Initial Check, one of our Advisers or Project Workers will either speak to you on the same day or we will arrange for you to come back for a follow-up interview. Our goal is to avoid not moving a person towards a resolution when they contact us.
If you do not want to go through an Initial Check, you can browse our self-help information website at www.citizensadvice.org.uk. This has particularly helpful sections on a range of enquiry areas, so do take a look at it first to see if it helps with your issue. You can also access help through the Self-Help Information Kiosk in the Reception area of our office.
We do not have the capacity to conduct a home visit or provide a translator for Initial Checks.
An Initial Check is available via the following options:
Our office is wheel chair accessible and there is a lift in the building. There are no public toilets in the building. The closest public toilets are along Gillingham High Street. The closest car park is at Gillingham Train Station. Our switchboard is turned off between 12:30pm and 1:00pm for the lunch period, however our Reception remains open.
The next step after your Initial Check could be:
All information and advice we provide is quality checked, thorough and reliable. Many clients can get information from us at the Initial Check and then start to resolve the issue themselves. Other clients will need more help or the issue may be complex.
We can only provide home visits and translators as part of certain Project Worker interviews.
Only a proportion of our clients qualify for support from our Project Workers as the projects they are attached to can only be operated thanks to the funding of our supporters. The projects we run are:
If you donít qualify for one of the above projects, then we will still offer you as much support as you need from our office, although your issue may need to be dealt with over a number of appointments. Remember Ė our help is free, impartial and confidential. Citizens Advice has been in the advice business for over 70 years so if we canít help, we will know who can.
3rd Floor Kingsley House
37-39 Balmoral Road
Telephone: 01634 383760
Fax: 01634 383767
Charity registration number 1115644 | VAT registration number 824 2147 52 | Registered number 5568569 England & Wales.
Citizens Advice Medway is authorised and regulated by the Financial Conduct Authority (FRN: 617661).