Citizens Advice Medway is a registered charity that offers free, independent and impartial advice to the whole of Medway on a range of issues including Housing, Welfare Benefits, Employment, Debt, Family Law and many others.
Our main services are our drop in and telephone services. For face to face assistance, people can drop in for a brief interview called an Initial Check. Essentially a "triage" system, you may be given the information you need straight away or we may arrange for you to speak to one of our Advisers or Project Workers on the same day or at a later date. For telephone assistance, we offer people a time slot when they can call back to speak to an Adviser on the same day, though the number of slots we have depends on the number of volunteers available. If your problem requires us to book you a face to face appointment, this will be done with you during the phone call.
You can browse our self-help information website at www.citizensadvice.org.uk. This has particularly helpful sections on a range of enquiry areas, so do take a look at it first to see if it helps with your issue. You can also access help through the Self-Help Information Kiosk in the Reception area of our office.
We can only provide home visits and translators as part of certain Project Worker interviews.
You can access our services via the following options:
Our office is wheel chair accessible and there is a lift in the building. There are public toilets on the ground floor of the building which include a disabled toilet. The closest car park is at Gillingham Train Station. Our telephones are turned off between 12:30pm and 1:00pm for the lunch period, however our Reception remains open.
The next step after your interview could be:
All information and advice we provide is quality checked, thorough and reliable. Many clients can get information from us at the Initial Check and then start to resolve the issue themselves. Other clients will need more help or the issue may be complex.
Only a proportion of our clients qualify for support from our Project Workers as the projects they are attached to can only be operated thanks to the funding of our supporters. The projects we run are:
If you donít qualify for one of the above projects, then we will still offer you as much support as you need from our office, although your issue may need to be dealt with over a number of appointments. Remember Ė our help is free, impartial and confidential. Citizens Advice has been in the advice business for over 70 years so if we canít help, we will know who can.
3rd Floor Kingsley House
37-39 Balmoral Road
Telephone: 01634 383760
Fax: 01634 383767
Charity registration number 1115644 | VAT registration number 824 2147 52 | Registered number 5568569 England & Wales.
Citizens Advice Medway is authorised and regulated by the Financial Conduct Authority (FRN: 617661).