Support for the people of Medway

At Citizens Advice Medway,

we are committed to servicing the Medway area by not only helping members of our community navigate all of life’s uncertainties but also by standing by them as they
overcome each obstacle.

We’re a registered charity that offers free, independent, confidential, and impartial advice 24/7 for whatever you’re struggling to handle. Whether that's employment, debt, family law, or something else – we’ve got you covered. 

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I need advice

No problem is too big or too small for Citizens Advice Medway. We stand ready to answer your call or online message, free of charge. All our services are free, independent, and confidential.

Give us a call for an initial conversation. We recognise every problem and situation is unique so we’ll provide you with personalised, impartial advice that will help you tackle your problem. We’ll also recommend all the appropriate, additional, support that we have available to help you.


I would like to volunteer

When you reach out to Citizens Advice Medway, you’re reaching out to real people in your community. Get involved and become a volunteer. All our advisors who respond to members of the community in real-time are trained volunteers. Collectively, our volunteer corps is helping to resolve over seven million new problems each year!

Don’t wait on getting started in helping make a difference in Medway. Become a volunteer today!

What helps us provide a free service is the generosity from those in our community. As a registered charity, we welcome donations from individuals and other organisations. Financial contributions of any size, or donations of useful equipment, are appreciated and ensure we can continue providing the Medway community with this much-needed service, free of charge. 

Online self-help from Citizens Advice

On our self-help website, we include particularly helpful sections on a wide range of inquiry areas our community seeks advice on.

Money Advice Service Debt Advice Project (MAS)

Funded by the Money Advice Service (MAS), this project helps to provide money and debt advice to anyone who is in debt.

Medway Foodbank Advice Service

Funded by the Trussell Trust, this project allows us to have Advisers present when you receive a food parcel from Medway Foodbank to help pull you out of food poverty.


This partnership between Citizens Advice Medway and two solicitor firms allows us to provide free legal advice on civil liberties, clinical negligence, and criminal law.

Hate Crime

Citizens Advice Medway is a Hate Crime reporting centre. We can assist with reporting a hate incident and advise on the fallout.

HMCTS Form Filling Service

Citizens Advice Medway can provide support to those who cannot complete online forms for a number of different services offered by HM Courts & Tribunals Service.

Veterans' Housing Advice Project

Citizens Advice Medway can support people leaving the UK Armed Forces to find and sustain accommodation.

What to bring to your appointment

Find out what we'll need you to have when speaking with one of our team so we can give the best advice possible.

Find out which benefits you can claim

Find out if you're entitled to any benefits you aren't currently claiming by using our self-help calculator.

Work out your budget

Use our online budgeting tool to work out your income and expenditure.

Medway Resilience

Our Resilience Team supports local residents with housing, debt & benefits issues.


Energy Advice Programme

We have a wide range of advice available on various ways to help reduce the cost of utility bills and deal with energy suppliers.

Our supporters

Our partners

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