Support for the people of Medway
Scammers are waiting to try and take advantage of people looking to do home improvements. Whether it’s rogue traders, ‘too good to be true’ deals or phishing emails offering fake government rebates — stay safe with our top tips…
1. Make sure you’re working with a trusted trader or company
Do your research. If you can’t get a personal recommendation from people you know, then check up on the company or website you’re using. Read reviews from different websites, search for the company’s details on Companies House, and take a look at their terms and conditions.
2. Don’t be rushed into a decision
It’s okay to take your time when choosing a company or trader to work with. If someone is pressuring you to make a fast decision or pay money without giving you time to do your research, it’s most likely a scam. Comparing quotes with other companies will help you make sure you’re getting a fair price.
3. Get a contract for the work
Always try to get a contract in writing before you give the go-ahead. Be wary of contractors who won’t put anything in writing — it’s a sign they could be trying to scam you.
4. Pay by card, not cash
Avoid contractors who demand full payment up front, or only accept cash. If you pay by credit or debit card, you may be able to get your money back through the bank if something goes wrong. If possible, agree to pay in stages — agree with the contractor which points in the work payment will be due.
5. If a trader scams you, report it
Reporting scams helps stop the criminals responsible, and protects others from being scammed. Anyone who’s been scammed should:
- Call the Citizens Advice consumer service on 0808 223 1133, or on 0808 223 1144 for a Welsh-speaking adviser. We’ll pass on details of the scam to Trading Standards, and can offer further advice
- Report the scam to Action Fraud, the national reporting centre for fraud. They’ll also give them a crime reference number, which can be helpful if you need to tell your bank you’ve been scammed
Need more help?
Then we’re here for you! Visit our website for all of our advice or contact us to speak to one of our advisers.
You can also head to Friends Against Scams to learn more about how to protect yourself and your loved ones from scams.
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