Support for the people of Medway


Terms and Conditions.

The Energy Adivce Programme is a partnership between Citizens Advice Medway and the Fuel Bank Foundation offering Advice, Guidance, and Financial Support to those in or facing hardship. This one-to-one service is provided alongside general Advice and is available to those on low incomes and the vulnerable, and therefore in or at risk of Fuel poverty.  

To qualify for support under this scheme you must:

  •       Pay for energy via a pre-payment meter.
  •       Be available to take a call before 3pm on the day of needing support.
  •       Have access to a mobile phone or email address.
  •       Be willing to engage with support services.

We can help with a range of Energy matters including:

  •      Finding the cheapest energy supplier and tariff.
  •      Dealing with fuel debt.
  •      Priority / Vulnerable register applications
  •      Budgeting.
  •      General understanding on energy bills and heating controls.

Appointments are made by visiting our offices on Third Floor, Kingsley House 37-39 Balmoral Road Gillingham, Kent ME7 4PF between 9am – 3pm. By phoning, 01634 383 760, or emailing We can also arrange to meet you within the local community at one of our several outreach locations. Our full list of outreaches can be found here.

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