Support for the people of Medway

Over 50,000 people have been impacted by power loss by Storm Isha. With winds of around 100 mph recorded in many parts of England on Sunday night, January 21, the storm severely affected transport, business, and education the following day. Schools had to close and emergency services advised residents to stay at home.

The county's electrical wires were destroyed, trampolines were blown away, and trees were uprooted by the powerful winds in areas such as Cumbria.

Everything you should know about your rights to reimbursement and compensation is provided here.

Who is entitled to power cut compensation?

People who are without power for 48 hours due to a severe storm are entitled under Ofgem rules in England, Wales and Scotland.

Remember that you should submit a claim for power reimbursement within 30 days of a power outage.

When should you be compensated?

If the power was cut off due to bad weather, Citizens Advice says an electricity network provider should pay you in a reasonable amount of time.

If you haven't been paid within four weeks of the power being back on, you should contact them to make a claim.

How much will you be compensated?

If you are without power for 48 hours due to the weather, you are entitled to £80.

For every six hours you don't have electricity after the 48 hours, you can claim up to a maximum of £2,000.

How to apply

Each electricity distribution company has a different claim mechanism. Ofgem provides contact details for all UK distribution companies.

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